Last month we attended to several water damage disasters. A lot of our work came directly through insurance / building companies. There was one client who had no power and it was outside of normal business hours. All of our extraction equipment was out, so our Gold Coast technician drove up on a Tuesday night three days prior to Christmas with his Truck Mount and extracted all of the standing water from the clients affected lounge room. There was no power for any equipment to be setup so returned to attend first thing the next morning once power had been restored to setup the equipment. The job was complete one week later, due to Christmas it took a bit longer than usual.

The client was very happy with our work.  We provided our business card in case he would like any services in the future. Appreciation was also provided to the building company for acting so promptly also.

Last week  I received a phone call from a customer asking for us to attend to his water damage emergency. He had not used our services before and as I took the details down I recognized the street name and suburb and commented to the customer that we had only been in that same street attending to a water damage emergency a couple of weeks ago. The customer said yes, it was his next door neighbour that we had looked after and he had recommended us to this new customer. He had all his insurance details ready, we contacted the insurer to advise that we were attending and were there within 2 hours. The job is still in progress as it is much larger. The customer is very happy with the service so far and that there is constant communication between All Aces Services, the customer and the insurer.