Whether it be because the dog likes the feel of the rug, or the cat is marking its territory, or they are both just plain lazy – there is no doubt that pet urine can do some real damage to our most valuable rugs. In some cases it may not be because the rug is of a high dollar value, but more so the sentimental value, that requires the rug to be restored.

The biggest question to ask yourself is ‘What’s my tolerance level?’

If your pet ‘rules the roost’ so to speak and is classed as one of the family, then when FiFi pees on the 50 year old persian rug, it may not be such an issue as FiFi can do what she likes – therefore just cleaning the rug and a mild treatment might be enough as FiFi will most likely go back and do it again.  Then there are others that don’t have pets and a friend has come to visit with their Maltese who loved the feel of your new designer shag pile rug, so much it used it as a toilet.  Therefore the smell will be escalated even more and the tolerance level will be low.

Whatever the tolerance level, we are able to fix the urine in the rug by submerging the rug to fully remove the odour with a 100% Guarantee or we are able to do surface treatments for when the smell really isn’t that bad.

Sometimes if the smell isnt too bad, and its just the stain that is causing a problem, our technicians who are qualified through the IICRC in Advanced Stain Removal will be able to assist.

Whether it be a $100 000 silk rug or a rug that has been in the family for 3 generations, they can be just as valuable as each other and we are able to tailor a clean to suit your needs.

There are many types of pests that can cause problems around the home.  In particular, there are two main kinds that are of most concern: Clothes Moths and Carpet Beetles.  These pests prefer to eat keratin – they will munch through wool, hair and feathers, however, they will also attack fibres such as cotton and linen.

Despite their names…. Clothes Moths can eat carpet and Carpet Beetles can eat clothes… so its best to watch out for all of them!

Clothes Moths can attack clothes that have been stored for a period of time or blankets that have been stored for the summer.  You may find small irregular holes in your knitted goods where the insect has eaten through the yarn.  The insect will leave droppings around the damaged area.

Carpet Beetles will bury deep into the carpet’s foundation and in some cases, the infestation may go unnoticed for some time.  Check for loose pile or eaten areas of the carpet and any insect debris such as cocoons or cast skins.  You will notice damage to the fibre when vacuuming as the carpet pile will come away in small tufts.

Some good housekeeping practices around the home will help in controlling carpet moths.  It is recommended to look under heavy furniture regularly and vacuum underneath these items.  You should also vacuum along all skirtings.  Any large infestations will require a licenced pest controller to attend in order to spray infested areas.  Examine walls, behind furniture and picture frames to see if any cases are present also.

When storing clothes or blankets for several months is is recommended that the clothes are washed or dry cleaned and stored in tightly sealed plastic bags. If eggs are present in some items, washing the clothes in hot water can kill off the eggs.

By maintaining good household practices including regular checks around the home you should be able to stay on top of the little critters!

I recently booked an upholstery job for a customer who had a 2-seater and single lounge plus 6 dining chairs with fabric areas.  The customer told me that the lounge chair was about 18yrs old and only been cleaned once or twice a long time ago.  An estimate was given to her over the phone and the job booked with our technician during the following week.
Upon arriving on site, our technician, Glen, conducted a pre-inspection on the upholstery to identify the type of fabric he was working with.  Glen found and told the customer of a couple of red stains which were on the lounge and also some unknown marks on the dining chairs.  He also advised that due to the type of fabric that it is, it had ‘yellowed out’ or discoloured.
Glen then cleaned the lounge using a dual cleaning process including an alkaline rinse to break down the dirt, sweat and body oils and fats and also an acid rinse to help brighten the aged fabric.
The lounge cleaned up quite well and apart from its age it was a very clean lounge.  The customer was satisfied with the final cost of the job as it was on par with the prices estimated when the booking was made.
In speaking with the customer she was very satisfied with the job that was completed on site, Glen’s workmanship and the overall experience with All Aces Services.

We recently had a client of ours in desperate need for Tile Cleaning. This is the story…..

Her husband had been working in “man land” (his garage) on a vehicle – to which he was “playing” with oil and grease and he had got it all over himself and his boots. Without even realising he walked right through the house from the garage, hallway around the kitchen a few times fixing himself some lunch, into the dining room, once he finished eating his lunch, he turned around to go back to “man land” and found his trail of disaster!!!
He knew he was going to be in trouble and thought – quick fix…. The dishwashing liquid straight on the floor with a scrubbing brush… no luck, then he headed into “man land” to see what special stuff he had to remove grease…. He tried everything – and found that he was making it worse. He rang his wife and confessed to her before she had a chance to get home… he was hoping that the initial shock would be reduced by forewarning her.
This is were we come in….Tile cleaning on the Sunshine Coast. The client made the call to us and said just attend – do whatever you need to….otherwise you may be cleaning up blood too!!!

Our technician Steve attended – and put everyone’s minds at rest we are able to help fix the tiles. The benefits that we have with our Tile cleaning process is that we use our Large Truck mounted equipment with the high heat and pressure to be able to clean across the grout and tiles at the same tile. The detergents we use are of a high grade and we have options of what we can use to handle any situation. Steve tested several areas of the tiles to ensure that the detergent that we are using would remove the oil and grease and showed our clients. The clients were very relieved that we could fix the problem. The issue that often occurs especially with grease is that the grout is porous and can easily stain the grout and when “other products” are used this can create a whole set of other issues. But these have all been avoided because of our Tile Cleaning Process.

Steve completed the entire tiled area and the clients were thrilled with the results for the fact that the Oil and Grease disaster was rectified but also that the rest of the tiles have come up almost like new. Steve did suggest sealing the grout so that any future disasters are not so much of and issue and the mopping system we recommend is used this makes keeping these freshly cleaned tiles looking like that.

Have you seen our new website yet? If you haven’t seen it, go and check it out now at http://www.allaces.com.au. We launched the new look just last month and we have already had some great feedback.

We are very excited about the website’s new look. We hope that it is a lot more user friendly and will provide you with all of the information you are searching for. If you have any feedback for us or any ideas on things you think we could improve on, please send us an email at newsgirl@allaces.com.au . We look forward to hearing from you.

Each of our main sections has a lot of information explaining our services in detail. In case you didn’t know, we do Carpet Cleaning, Rug Cleaning, Upholstery Cleaning, Hard Surface Cleaning, Pest Control and also Water Damage and Disaster Recovery. We have helpful consumer guides and also a page to let you know which charity we are supporting in that particular month.

Don’t forget to apply for your discount voucher via our website!! It could save you a lot of money on your next clean. Also, if you refer a family member or friend to us we really appreciate it. As a thank you gift, you will receive a VIP Coffee Club 1-year membership, worth $25, which will entitle you to free coffees and discounts at the Coffee Club.

Finally, if you do not yet receive our monthly email newsletter, please sign up now! If you don’t get it in your inbox each month, you are missing out!! There is usually a monthly cleaning special as well as our monthly competition for free cleaning products worth up to $60. As they say, “you have to be in it to win it”, so why can’t the next winner be YOU?

So, we have put a lot of effort into producing our brand new website especially for you!! Please enjoy it.