Brisbane Carpet Cleaning Blog

January 5, 2011 — The owner of a massage business, located in Herston Brisbane, called All Aces Services requesting our carpet cleaning services. One of her employees, a massage therapist, had spilt oil on the carpet of one of the bedrooms, leaving the carpet soiled and markedly stained.

The employee had already called a different carpet cleaner earlier, but they had done more harm than good. The cleaners left the carpet dripping wet, sticky, with a noticeably different texture from the rest of the carpet in the room.

The owner seemed to have a real carpet emergency, and so, we decided to help by immediately sending a carpet cleaner to her property in Herston.

When the technician inspected the soiled carpet, it had small marks, with some discolouration. Based on his expert assessment, our carpet cleaning technician suggested that the Deluxe Carpet Cleaning Package would be enough to correct the carpet damage in the room, and soon thereafter, all the marks were removed and the carpet was restored back to its original colour that matched the colour of the rest of the carpet in the room. The client was absolutely overjoyed, to say the least.

It turned out that the earlier carpet cleaner contacted by her employee was not able to present any certification or any proof of training. When these documents were requested, the cleaners left rather promptly, perhaps because they probably didn’t acquire any formal training on carpet cleaning.

Unfortunately, carpet cleaning is a poorly regulated industry. Multiple entities can easily pretend to be certified or trained in providing carpet cleaning services without fear of being apprehended. The only way to make sure that you get and pay for only what you deserve, contact ONLY certified and trained professionals to provide your carpet cleaning needs. Because, you might end up spending more, and your carpet might look more damaged than before.

Several companies have been caught copying The Clean Trust symbol (formerly the IICRC) on their carpet cleaning web site. That is why, in these modern ages, it’s quite hard to be sure you are getting a legitimately certified and registered carpet cleaner. So, you can be sure that you get only quality and efficient services by certified and highly trained professionals in carpet cleaning, visit The Clean Trust website and find a registered carpet cleaning firm in your area.

You may also visit the All Aces Services website or give us a call on 1800 00 10 10 so you can check-out the appropriate carpet cleaning services that would suit your needs. There’s also a section that shares the comments and testimonials given by our happy clients, because with All Aces Services, customer satisfaction is guaranteed!

Technorati Tags: carpet cleaners, carpet cleaning brisbane, carpet cleaning services, carpet steam cleaning, Stain Removal

Hi, my name is Tanya from Carina Heights and I am new to All Aces Services. Before I came to work here I had had my carpets cleaned by generic carpet cleaners who I thought were ok. As it turned out they were not so good. On the first day at work we were taken in for some training about All Aces Services and I was amazed at the procedure that they go through to clean carpets. I had no idea that people actually did all that, 10 steps. WOW, I was shocked. I went out that night and was talking to my friend at Cannon Hill. I said to her I will never use any other carpet cleaners except All Aces Services. I told her all the steps that they go through:

1. Pre inspect - I never knew carpet guys could know so much about your carpets, but All Aces Services technicians are trained through the Institute of Inspection, Cleaning and Restoration, so they know how to identify carpets and do professional stain removal.
2. Pre vacuum – carpet cleaners will usually try to get out of this step.
3. Move furniture – carpet guys don’t usually do that.
4. Pre spray – yes, carpet guys do that step, but All Aces Services use heat with their spray so that the product can start to work right away.
5. Agitate – no, most carpet guys don’t do that. This helps to work in the products and clean your carpets so much better.
6. Extract – yes, all carpet guys do this, but All Aces Services invest $40,000 in their truck mounted equipment so you are getting the best possible heat and extraction power.
7. Neutralise and deodorise with the proper products to leave no sticky residue and makes them smell great.
8. Dry Pad – this is great, it leaves the carpets touch dry, NOT wet like other carpet guys.
9. Replace furniture – yes they move it all the way through the process.
10. Groom – this makes your carpets look good and helps them dry even more.

So as you can see All Aces Services are really ACE when it comes to carpet cleaning. But that is not all they do, they also do upholstery cleaning, tile and grout cleaning, rug cleaning and pest control.

As people say, you get what you pay for, and you really do.

So call us on 1800 00 10 10 and let me tell you how we can make your carpets look great.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast

Whether it be in the Eastside of Brisbane, the Western Suburbs or Brisbane’s Bayside, it seems that everyone’s main concern is having their carpets or upholstery being left damp or saturated after being cleaned.  Especially during the cooler weather, people tend to believe that the carpets or upholstery won’t dry after being cleaned so they often choose the warmer months to organise their cleaning.  This is actually another one of those carpet cleaning myths.

Wouldn’t it be lovely to have your carpets and upholstery freshly cleaned and then be able to walk or sit on it straight away without having it quickly resoiled due to it being left damp or wet?  Perhaps you have visitors arriving?  A birthday party?  Or maybe you are going away and need to have it ready to walk or sit on right away.

Well we have the solution:

With our 10 step Deluxe Carpet Cleaning service we have an additional step that isn’t in a basic cleaning package.  This step is called the “Rotary dry pad”.  It leaves your carpets walk-on dry and removes the last standing water from the carpet pile, reducing drying times and brightens the carpet by 20%.

You can see this in action by watching our video on our Youtube page, or on the Deluxe Carpet Cleaning page.

We also have complimentary high speed air movers that we can use in residential and commercial properties to speed up the drying process while the cleaning is being completed.

At All Aces Services our state of the art equipment and technology is what sets us apart from other carpet cleaners.  We are always striving to find the best equipment available to be able to leave your carpets and upholstery cleaner and looking and feeling amazing all year round.  There is no need to put off that dinner party or having visitors over any longer during winter.

Our friendly staff are more than happy to help you tailor a carpet cleaning program to suit your needs.  Please call us on 1800 00 10 10 so we can help you.  You don’t need to have wet or damp carpets after cleaning again!  Contact All Aces Services now for carpets or upholstery that will be left walk/sit on dry.

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We recently received a lovely home made card from a customer in Birkdale on the Eastside of Brisbane who had some carpet and upholstery cleaning carried out at her home.  She was extremely happy that we were thorough in our work on site at her home, that the technician was extremely helpful and that the office staff followed up with her after a couple of weeks to make sure she was 100% satisfied.  Here at All Aces Services we pride ourselves on providing exceptionally friendly service and we find it vital to hear your feedback on any work that has been performed in your home or business.  This enables us to maintain our high standard.

You only have to take a look at our testimonial page to see that we take customer service very seriously.

What sets All Aces Services apart from the rest in terms of customer service?

• After any service is completed in your home, you can feel reassured that you are covered by our 100% money back guarantee.
• Our phone service is available 24 hours a day, 7 days a week.  This is not an answering machine service – you will have a qualified operator to take to your call.
• We like to send our customers a special thank you pack with some nice goodies and a feedback and testimonial form after every service is completed.
• Once a completed Feedback and Testimonial is returned to us we will send you even more goodies as a thank you for your time and kind words.
• Every All Aces Services customer is entitled to a 10% VIP discount card after the initial service.
• With our special Birthday club you will receive a special gift on your Birthday.

As you can see we want you to be happy.  Unlike other cleaning companies, we won’t clean your Carpet, Upholstery, Tiles or Rugs then take your money and disappear so that you never see or hear from us again.  We strive to provide a service so that you are 100% satisfied.

Please contact All Aces Services on 1800 00 10 10 to speak to our friendly staff today.  We look forward to your call.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, Customer Testimonials, feedback

A very distressed customer from Carina in Brisbane called us after a home improvement accident in the home had occurred on his carpet.

The challenge : Cream coloured Acrylic Carpet vs Blue Paint

While painting an area within the home, paint had accidentally leaked across the carpet.  Approximately 30 spots of water based paint had dripped over the carpet.  We attended to the property within 1 hour of receiving the call.  The paint spots had hardened and dried into small balls in the fibre.

By rinsing the affected area, this began to moisten the paint in the carpet fibers. By using a spray bottle with warm water and focusing on the more difficult spots, dwelling time allowed the paint to soften and be extracted from the carpet. More spots proved to be more difficult than others due to the amount of paint, but with a lot of patience and persistence, all the paint spots were removed.

Our customer did the best thing you could do in a situation such as this, he called a professional.  By not attempting to remove the paint himself or agitate the spots by rubbing at them and potentially causing more damage, we were able to remove the paint out of the carpet 100%.

If you have a stain emergency in Brisbane, Gold Coast or Sunshine Coast, contact All Aces Services immediately or call us on 1800 00 1010. We are here to help with your spot and stain removal.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, spot and stain removal, Stain Removal

If you are moving out of your rental property and doing the ring around to get carpet cleaning prices, there might be some important questions you need answered, such as, “What guarantee are you offering?”, “What process do you use?”, “Do you leave the carpets wet or do you dry them?” and “Are your technicians fully qualified?”

The answers to these questions may be all it takes to save you a fortune later on down the track.

This month a lady rang around to get the cheapest pricing. The quality of the service wasn’t on her mind as she was moving out of her rental property and was just after a receipt like so many other tenants around South East QLD.

After she chose the cheapest carpet cleaner, she was left with extremely wet carpet that resulted in a financial blow out. When the cheap cleaners visited her place on the Thursday they over-wet the carpet and there was soil still evident.  The real estate company were not happy so they asked the cheap carpet cleaner to come back and fix it on the Saturday morning. The cheap company were there for only 15 minutes and needless to say it was still over-wet and soiled.

The tenant than rang All Aces Services and spoke to our qualified technician and owner Garry Carroll about this situation. Garry went out to inspect the carpets and to assess them. He discovered that the wrong cleaning chemical had been used and there was so much water on the carpet that it went through the carpet, through the underlay and into the cement flooring.

By the time it took to inspect, report, install drying fans over the weekend and then provide a deluxe carpet cleaning service the cost for the tenant had quadrupled.

The unqualified technician had charged $100, he came out twice and still didn’t fix the problem as he didn’t know how to. If only the tenant had asked these few questions in the first place she would have saved a lot of money, as this restoration ended up costing her $682 to fix.

So please ask questions before booking in a carpet cleaner to clean your carpets on a rental move out. All Aces Services would have originally charged $132 for this job. It would have been done correctly the first time around by one of our fully qualified and trained technicians and would have had our 100% money back guarantee. If you are in Brisbane, Gold Coast or Sunshine Coast, call All Aces Services now on 1800 00 10 10 to book in your move out clean.

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At All Aces Services it is very common for us to get calls about carpet moths or beetles eating client’s carpets and rugs. We recently had a phone call from a potential client. She was very stressed as she had been doing some clearing out of her cupboards and had noticed that her carpet in some areas had holes in it. As she took a closer look she could also see the carpet was very weak in some areas. Much to her disgust she realised that the carpet had been attacked by carpet beetles.

Carpet moths or beetles prefer to eat foods from animal products, such as skins, furs, feathers, wool, hair and dead insects, but they also eat cotton to some extent. Carpet beetles and clothes moths seem to like the keratin which is a component of animal hair. This is found in certain materials which include wool, fur and feathers

Our client was located on the south side of Brisbane. She did the right thing and rang All Aces Services as soon as she discovered the problem. We sent one of our qualified technicians to clean the carpet first and we obviously took a lot of great care around the areas where the carpet beetle had already damaged the carpet. Once the carpet was nice and clean we sent Matt who is our qualified pest control technician. He completed a thorough pest control treatment of the entire house. The client was ecstatic with how easy it was to resolve her situation. Also her mind was now at ease as we will complete her carpet clean and pest control every 12 months so her carpet is kept in pristine condition and we can avoid any more damage.

Next time you notice that something like this has happened to your beautiful wool carpet, immediately call a professional pest control service and carpet cleaner. All Aces Services can provide these services so call us today on 1800 00 1010.

Technorati Tags: carpet cleaning brisbane, Pest Control, pest control brisbane, professional carpet cleaning

So you’re doing the ring around trying to find a company that can do your carpet cleaning in Brisbane, on the Sunshine Coast or on the Gold Coast. You’ve probably rung a handful of companies and not surprisingly received a price in less than 10 seconds. But how can they establish what you need when they haven’t even asked any questions? Have they explained their qualifications? Do they have any qualifications? Will they offer you a guarantee? What if they leave your carpet looking nice and then a few days, weeks or months later it looks dirty again? Will they come back? Do they have the best equipment on offer? Do they have a Truck mount that provides high temperature and better suction? What if you have stains i.e red wine, urine? Are they experienced in stain removal?  These are all questions that need to be addressed.

We were recently contacted by a customer in one of the northern suburbs who had visitors arriving on the following weekend. Her lounge had a quite a severe urine odour; we wanted to offer her the best available service with our most experienced technicians as urine is quite a complex problem to deal with. Due to such a high demand of our quality services our technicians were booked out to the following week. I asked the customer questions and established that the lounge had been cleaned before by another company and that she was not satisfied as the odour had come back straight away and they didn’t come back to reclean it for her. Subsequently she chose a cheaper company again because she wanted it done before the weekend. Unfortunately we do have a lot of customers who do this and months down the track will contact us again to reclean it for them quite upset that they have wasted their money on poor service by another company offering a cheap deal without the correct qualifications or equipment.

Before choosing a carpet cleaning company please take a look at our consumer guides

http://www.allaces.com.au/consumer-guides

All Aces Services offers

• Fully qualified and trained staff through the IICRC
• 100% money back guarantee
• If you are not happy, we WILL come back to reclean
• The best equipment on offer
• We are experts in stain and odour removal

Our fully qualified office staff are available 24 hours and day, 7 day a week for your all carpet cleaning questions. Please contact us on 1800 00 10 10.

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