Brisbane Carpet Cleaning Blog

Hi, my name is Tanya from Carina Heights and I am new to All Aces Services. Before I came to work here I had had my carpets cleaned by generic carpet cleaners who I thought were ok. As it turned out they were not so good. On the first day at work we were taken in for some training about All Aces Services and I was amazed at the procedure that they go through to clean carpets. I had no idea that people actually did all that, 10 steps. WOW, I was shocked. I went out that night and was talking to my friend at Cannon Hill. I said to her I will never use any other carpet cleaners except All Aces Services. I told her all the steps that they go through:

1. Pre inspect - I never knew carpet guys could know so much about your carpets, but All Aces Services technicians are trained through the Institute of Inspection, Cleaning and Restoration, so they know how to identify carpets and do professional stain removal.
2. Pre vacuum – carpet cleaners will usually try to get out of this step.
3. Move furniture – carpet guys don’t usually do that.
4. Pre spray – yes, carpet guys do that step, but All Aces Services use heat with their spray so that the product can start to work right away.
5. Agitate – no, most carpet guys don’t do that. This helps to work in the products and clean your carpets so much better.
6. Extract – yes, all carpet guys do this, but All Aces Services invest $40,000 in their truck mounted equipment so you are getting the best possible heat and extraction power.
7. Neutralise and deodorise with the proper products to leave no sticky residue and makes them smell great.
8. Dry Pad – this is great, it leaves the carpets touch dry, NOT wet like other carpet guys.
9. Replace furniture – yes they move it all the way through the process.
10. Groom – this makes your carpets look good and helps them dry even more.

So as you can see All Aces Services are really ACE when it comes to carpet cleaning. But that is not all they do, they also do upholstery cleaning, tile and grout cleaning, rug cleaning and pest control.

As people say, you get what you pay for, and you really do.

So call us on 1800 00 10 10 and let me tell you how we can make your carpets look great.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast

You may be moving from Nerang to Broadbeach or Coolangatta to Surfers Paradise. Wherever you may be moving from on the Gold Coast, All Aces Services can take the hassle out of organising your move out cleaning, pest control and/or bond cleaning. Perhaps you have purchased a new home and would like the carpets cleaned and sanitised before you move in. This is not a problem for us either.

We all know how annoying moving house can be. There’s the packing, organising a removalist, cleaners, carpet cleaning, pest control and the list goes on. It can be a very stressful time and we want to make life a little easier for you. Imagine being able to call one phone number to organise your carpet cleaning, pest control and move out cleaning. All Aces Services is one company that is going to 100% guarantee you that if the services are not carried out to the highest possible standard we will re-clean it for you at no extra charge. If your real estate manager is still not 100% satisfied with the clean we will refund your money 100%.

All Aces Services does about 3 to 5 re-cleans a week on the Gold Coast resulting from dodgy carpet cleaning operators. Having to pay twice for a carpet clean due to incorrect practices isn’t something you want when moving.

We are great value for money, as you only pay for the service once not twice. Our carpet cleaning technicians are all fully qualified through the Institute of Inspection Cleaning and Restoration. This is extremely important to ensure you are receiving a quality service from a qualified company that is not going to over wet the carpet, will clean with the correct cleaning methods and equipment and will guarantee their work.

We specialise in pest control and move out cleaning for vacating tenants.

Please call All Aces Services today on 1800 00 10 10 to discuss your move out cleaning requirements.

Technorati Tags: bond cleaning, bond cleaning gold coast, carpet cleaning gold coast, carpet dry cleaning, Pest Control

Whether it be in the Eastside of Brisbane, the Western Suburbs or Brisbane’s Bayside, it seems that everyone’s main concern is having their carpets or upholstery being left damp or saturated after being cleaned.  Especially during the cooler weather, people tend to believe that the carpets or upholstery won’t dry after being cleaned so they often choose the warmer months to organise their cleaning.  This is actually another one of those carpet cleaning myths.

Wouldn’t it be lovely to have your carpets and upholstery freshly cleaned and then be able to walk or sit on it straight away without having it quickly resoiled due to it being left damp or wet?  Perhaps you have visitors arriving?  A birthday party?  Or maybe you are going away and need to have it ready to walk or sit on right away.

Well we have the solution:

With our 10 step Deluxe Carpet Cleaning service we have an additional step that isn’t in a basic cleaning package.  This step is called the “Rotary dry pad”.  It leaves your carpets walk-on dry and removes the last standing water from the carpet pile, reducing drying times and brightens the carpet by 20%.

You can see this in action by watching our video on our Youtube page, or on the Deluxe Carpet Cleaning page.

We also have complimentary high speed air movers that we can use in residential and commercial properties to speed up the drying process while the cleaning is being completed.

At All Aces Services our state of the art equipment and technology is what sets us apart from other carpet cleaners.  We are always striving to find the best equipment available to be able to leave your carpets and upholstery cleaner and looking and feeling amazing all year round.  There is no need to put off that dinner party or having visitors over any longer during winter.

Our friendly staff are more than happy to help you tailor a carpet cleaning program to suit your needs.  Please call us on 1800 00 10 10 so we can help you.  You don’t need to have wet or damp carpets after cleaning again!  Contact All Aces Services now for carpets or upholstery that will be left walk/sit on dry.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, dry carpet, sit on dry, upholstery cleaning, walk on dry, wet carpet

We recently received a lovely home made card from a customer in Birkdale on the Eastside of Brisbane who had some carpet and upholstery cleaning carried out at her home.  She was extremely happy that we were thorough in our work on site at her home, that the technician was extremely helpful and that the office staff followed up with her after a couple of weeks to make sure she was 100% satisfied.  Here at All Aces Services we pride ourselves on providing exceptionally friendly service and we find it vital to hear your feedback on any work that has been performed in your home or business.  This enables us to maintain our high standard.

You only have to take a look at our testimonial page to see that we take customer service very seriously.

What sets All Aces Services apart from the rest in terms of customer service?

• After any service is completed in your home, you can feel reassured that you are covered by our 100% money back guarantee.
• Our phone service is available 24 hours a day, 7 days a week.  This is not an answering machine service – you will have a qualified operator to take to your call.
• We like to send our customers a special thank you pack with some nice goodies and a feedback and testimonial form after every service is completed.
• Once a completed Feedback and Testimonial is returned to us we will send you even more goodies as a thank you for your time and kind words.
• Every All Aces Services customer is entitled to a 10% VIP discount card after the initial service.
• With our special Birthday club you will receive a special gift on your Birthday.

As you can see we want you to be happy.  Unlike other cleaning companies, we won’t clean your Carpet, Upholstery, Tiles or Rugs then take your money and disappear so that you never see or hear from us again.  We strive to provide a service so that you are 100% satisfied.

Please contact All Aces Services on 1800 00 10 10 to speak to our friendly staff today.  We look forward to your call.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, Customer Testimonials, feedback

A very distressed customer from Carina in Brisbane called us after a home improvement accident in the home had occurred on his carpet.

The challenge : Cream coloured Acrylic Carpet vs Blue Paint

While painting an area within the home, paint had accidentally leaked across the carpet.  Approximately 30 spots of water based paint had dripped over the carpet.  We attended to the property within 1 hour of receiving the call.  The paint spots had hardened and dried into small balls in the fibre.

By rinsing the affected area, this began to moisten the paint in the carpet fibers. By using a spray bottle with warm water and focusing on the more difficult spots, dwelling time allowed the paint to soften and be extracted from the carpet. More spots proved to be more difficult than others due to the amount of paint, but with a lot of patience and persistence, all the paint spots were removed.

Our customer did the best thing you could do in a situation such as this, he called a professional.  By not attempting to remove the paint himself or agitate the spots by rubbing at them and potentially causing more damage, we were able to remove the paint out of the carpet 100%.

If you have a stain emergency in Brisbane, Gold Coast or Sunshine Coast, contact All Aces Services immediately or call us on 1800 00 1010. We are here to help with your spot and stain removal.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, spot and stain removal, Stain Removal

If you are moving out of your rental property and doing the ring around to get carpet cleaning prices, there might be some important questions you need answered, such as, “What guarantee are you offering?”, “What process do you use?”, “Do you leave the carpets wet or do you dry them?” and “Are your technicians fully qualified?”

The answers to these questions may be all it takes to save you a fortune later on down the track.

This month a lady rang around to get the cheapest pricing. The quality of the service wasn’t on her mind as she was moving out of her rental property and was just after a receipt like so many other tenants around South East QLD.

After she chose the cheapest carpet cleaner, she was left with extremely wet carpet that resulted in a financial blow out. When the cheap cleaners visited her place on the Thursday they over-wet the carpet and there was soil still evident.  The real estate company were not happy so they asked the cheap carpet cleaner to come back and fix it on the Saturday morning. The cheap company were there for only 15 minutes and needless to say it was still over-wet and soiled.

The tenant than rang All Aces Services and spoke to our qualified technician and owner Garry Carroll about this situation. Garry went out to inspect the carpets and to assess them. He discovered that the wrong cleaning chemical had been used and there was so much water on the carpet that it went through the carpet, through the underlay and into the cement flooring.

By the time it took to inspect, report, install drying fans over the weekend and then provide a deluxe carpet cleaning service the cost for the tenant had quadrupled.

The unqualified technician had charged $100, he came out twice and still didn’t fix the problem as he didn’t know how to. If only the tenant had asked these few questions in the first place she would have saved a lot of money, as this restoration ended up costing her $682 to fix.

So please ask questions before booking in a carpet cleaner to clean your carpets on a rental move out. All Aces Services would have originally charged $132 for this job. It would have been done correctly the first time around by one of our fully qualified and trained technicians and would have had our 100% money back guarantee. If you are in Brisbane, Gold Coast or Sunshine Coast, call All Aces Services now on 1800 00 10 10 to book in your move out clean.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, move out clean

So you’re doing the ring around trying to find a company that can do your carpet cleaning in Brisbane, on the Sunshine Coast or on the Gold Coast. You’ve probably rung a handful of companies and not surprisingly received a price in less than 10 seconds. But how can they establish what you need when they haven’t even asked any questions? Have they explained their qualifications? Do they have any qualifications? Will they offer you a guarantee? What if they leave your carpet looking nice and then a few days, weeks or months later it looks dirty again? Will they come back? Do they have the best equipment on offer? Do they have a Truck mount that provides high temperature and better suction? What if you have stains i.e red wine, urine? Are they experienced in stain removal?  These are all questions that need to be addressed.

We were recently contacted by a customer in one of the northern suburbs who had visitors arriving on the following weekend. Her lounge had a quite a severe urine odour; we wanted to offer her the best available service with our most experienced technicians as urine is quite a complex problem to deal with. Due to such a high demand of our quality services our technicians were booked out to the following week. I asked the customer questions and established that the lounge had been cleaned before by another company and that she was not satisfied as the odour had come back straight away and they didn’t come back to reclean it for her. Subsequently she chose a cheaper company again because she wanted it done before the weekend. Unfortunately we do have a lot of customers who do this and months down the track will contact us again to reclean it for them quite upset that they have wasted their money on poor service by another company offering a cheap deal without the correct qualifications or equipment.

Before choosing a carpet cleaning company please take a look at our consumer guides

http://www.allaces.com.au/consumer-guides

All Aces Services offers

• Fully qualified and trained staff through the IICRC
• 100% money back guarantee
• If you are not happy, we WILL come back to reclean
• The best equipment on offer
• We are experts in stain and odour removal

Our fully qualified office staff are available 24 hours and day, 7 day a week for your all carpet cleaning questions. Please contact us on 1800 00 10 10.

Technorati Tags: 24 hour water damage cleaning, carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, consumer guide, spot and stain removal

Hi my name is Kim Mills and I am the new customer service co-ordinator at All Aces Services in the Brisbane office.  At All Aces Services we only offer quality customer service.

At All Aces Services we understand that your home will be one of your biggest investments in your lifetime and it is important that when you are maintaining it that you are able to have the right information to make an informed choice.

It’s a nice feeling when you make a phone call to your local carpet cleaning company, and the person who answers the phone actually knows what they are talking about. A person who has the relevant knowledge and experience and is qualified by the Institute of Inspection, Cleaning and Restoration Certification. A person who takes the time to ask you questions and finds out what they can do for you, by finding out what your problems and concerns are with your carpet, if you have any allergies or if your carpet has any spots, stains or odours.

A customer from the Gold Coast recently contacted our office for carpet cleaning. He was amazed he didn’t have to talk to an answering service or be redirected ten times as that is how every phone call had been for him. He was impressed that we took the time to ask him questions and to find out exactly what he needed.

We will not just throw a price at you without providing you with information on all our services; we understand that your home and contents are important to you and we want you to invest wisely in maintaining them.

We can tailor a carpet clean to suit your needs. Perhaps you only need traffic areas in your house cleaned; maybe some areas need quite a good scrub and need some rotary agitation, while other areas just need a maintenance clean. Our high level of service will not change no matter where you are, either the Sunshine coast, the Gold Coast, West out to Ipswich or East to the bay.

Please contact our friendly staff on 1800 00 10 10 to discuss your carpet cleaning requirements today.  We only offer quality customer service for our valued customers.

Technorati Tags: carpet cleaning brisbane, carpet cleaning gold coast, carpet cleaning sunshine coast, carpet dry cleaning, Customer Testimonials, quality customer service